Enter Luxauto.lu

FREQUENTLY ASKED QUESTIONS

INDIVIDUALS PROFESSIONALS
1. How much is an advert on Luxauto.lu?
An advert on Luxauto.lu is free of charge except in the following cases: :
  • If the registration date of the vehicle to be sold is less than 12 months.
  • With effect from the 2nd advert inserted within the current year.
In these cases, our editors will send you the invoice for this insertion (16,90 € VAT included).
2. How many photos can I insert?
Once your ad online, you will be able to insert up to 12 additional photos by subscribing to a "Photo Pack" for € 7 including VAT.
You will find all relevant information in your private account "MY LUXAUTO".
3. Why is my advert not appearing on the site?
In order to maintain an organized and healthy database, without scam attempts, our car experts check all the ads before validating them definitively.
The time to go online varies from 12 to 48 hours.
4. Why is my advert online without a photo?
Your photos will be processed by our technicians to crop and hide the plate numbers. If "In progress" appears, it means that your photo is still being processed.

If the "No Photo" icon appears, it means we have not received your photos for one or more of the following reasons: :
  1. it was not in the right format (JPEG);
  2. it was too small or too big (the ideal size being 800 x 600 px);
  3. it was of poor quality or had inadequate content;
  4. you have stopped sending before having confirmation.
In any case, you will have the possibility to load your photos again via your private account "MY LUXAUTO".
5. Do I have to insert a photo?
No, but it is estimated that an ad with photos is 7 times more consulted !
Better to put all the chances on your side.
6. What is the photo format?
The photo must be in the JPEG format (max. 1 Mo).
7. How long does an advert remain valid on the site?
An ad remains active for 30 days.
If you delete this ad, even unfortunately, its reintegration will be charged 16,90 € VAT incl.
8. How can I delete my advert?
Log into your private account "MY LUXAUTO", section "MANAGE MY ADVERT(S)" then "Delete advert".
9. How can I obtain a new password?
Your Luxauto ID is your email address.
If you forget your password, try to connect to your private account "MY LUXAUTO" and click "Forgot password ?".
10. How can I ensure my name and address do not appear on the site?
When inserting your ad, you can validate the information you want to appear in your ad.